Projects
Throughout my career, I have built a reputation for identifying roadblocks and transforming them into seamless processes that drive success. I excel at recognizing the need for onboarding improvements, workflow optimizations, and cross-functional collaboration that ensures client and organizational success at every level.
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These are a few key projects where I have made a measurable impact, demonstrating my ability to connect strategy with execution to create lasting, positive change.
New Advisor Onboarding
Challenge: No formal training for faculty advisors.
Beginning with new advisor onboarding, I desgned, implemented, and led interactive professional development training program for 100+ advisors both face-to-face and virtually each year. Conducted multiple end-user training sessions for Student Planning software resulting in increased student and faculty satisfaction with the advising process.
New Student Onboarding
Challenge: Lack of cohesive onboarding for new students. Articulation of complex curriculum and usage of Self-Service software was essential for long-term success.
I revamped and led interactive new student onboarding to include macro overview of Explorations curriculum, initial training on Student Planning software, understanding advising, and accessing support resources.
Software Overview for Faculty (Non-Technical Users)
Challenge: Frequent and informal curricular changes caused degree audit inaccuracies in new Student Planning Self-Service SaaS. Confidence in the new system was at risk.
I recognized the need for faculty to understand HOW the new online degree audit system worked with the existing Student Information System in order to create a formal workflow for ALL curricular modifications. This ensured accuracy in student plans, maximizing value realization for on-time graduation.
